Customer Strategies
- Baldrige Performance ExcellenceEvaluations/Tools
- Creating Customer-Focused Organizations
- Customer Acquisition-Demand Gen And Curation
- Customer Retention And Loyalty
- Customer Engagement
- Customer Satisfaction
- Voice Of Customer
- Customer Feedback/Complaint Process
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Service Excellence
- Establishing Service Vision And Principles
- Aligning Customer Offerings, Practices And Touchpoints With Customer Needs And Expectations
- Service Audits Of Customer Touchpoints
- Service Training: Creating Culture Of Service Excellence
- Identification And Ranking Of Service Factors That Customers Value
- Translating Service Factors Into Performance Metrics
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Marketing Assesment
& Sales
- Interim Management
- Strategy Planning Workshops
- Branding and Positioning Strategies
- Marketing Plans
- Product Line Gaps
- New Product/Service Bundles
- Integrated Sales And Marketing Programs
- Key Account Development/Management
- Business Development
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International Managers
- Tools For Success For International Managers Working With/In U.S. Companies
- Individual/Group Coaching; Workshops:
- Business Communications
- Business Language Skills
- Business Practices
- Sales Presentations
- Investment Pitches
- Networking Strategies
- Cultural Norms And Competencies
- Meeting Participation
- Team Building
- Customer Relationship Management
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International Markets
- New Market Assessments
- Competitor Analysis
- Distributor Options
- Go-to-Market Plans
- Agency Selections
- Demand Generation
- Lead Qualification
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Implementation Services (Through Partners)
- Demand Generation
- Lead Qualification
- Customer Experience Measurement
- Event Attendee Acquisition
- Market Research
- Social Media Strategies
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